Frequently Asked Questions
How big is the castle?
Each of the flat top castles (Mini Leo, Mini Lila, Mini Mila, Mini Alex) as well as Mini Ava and Mini Boho come in two sizes: 6 x 6 x 6 ft and 8 x 8 x 8 ft.
Mini Marcos only comes in one size: 14.6 x 8 x 8 ft.
What’s included when you purchase the castle?
- 1 White Vinyl Bag
- 1 Blower
- 6 Stakes
- Blower Stakes (only with pre-ordered Mini Ava 6x6)
- 1 Repair Kit
- 4 PVC Sandbags (unfilled) (only with pre-ordered Mini Ava 6x6)
- 1 User Manual
How many kids fit inside? What is the capacity?
All 6 x 6 x 6 ft castles have a maximum occupancy of 2 children at one time. Height requirement: 3-5 ft. Weight capacity for each child: 40lbs ( 80 lbs total weight capacity)
All 8 x 8 x 8 ft castles have a maximum occupancy of 3 children at one time. Height requirement: 3-6 ft. Weight capacity for each child: 60lbs ( 180 lbs total weight capacity)
How do you clean the castle?
As product is going through an extensive shipping process, it may come with minor scuffs and/or yellow patch stains; these can be removed using recommended products after the bounce house has been left in direct sunlight (stain exposed) for a few hours.
Wipe down with a mild soap and water mixture and sanitize after every use! You will need tougher cleaners for tougher stains! Send us an email to email@example.com for cleaning tips and recommended products.
Be sure to keep up with regular maintenance so that your bounce house stays clean and shiny and follow all recommendations to prevent stains and/or damage!
What is the set-up/ take-down process?
Before setting up your Mini, be sure to find a space clear of debris and sharp objects. Lay out your tarp and unroll the bounce house over the tarp, bottom side down.Place the blower at the extended opening located at the back of the bounce house. Tightly secure by double knotting the end over the blower using the plastic straps. Connect the plug to a power source and flip on the switch on the blower. Watch your Mini Castle inflate!
To deflate: Ensure the bounce house is empty and has been cleaned, sanitized and allowed to dry. Turn off the blower and untie the extended opening. Unzip the air flap on the side of the inflatable. Once the bounce house is completely deflated, remove stakes / sandbags. Fold, roll up and place into the provided storage bag. Instructional folding video can be viewed on our website. Store in a cool dry place away from direct sunlight until next use!
How long is shipping? Do you ship overseas?
What material are the castles made of? Are they commercial grade?
Material: Commercial-grade Tarpaulin PVC
Is there a warranty?
What is the refund policy?
ALL SALES ARE FINAL. If the product comes with damage that hinders regular use, contact us WITHIN 10 DAYS of delivery. If we approve an exchange or return (for store credit only), you will have one week to ship the product back to us.