Thank you for visiting and shopping at minicastles.co. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
Once received, orders will be processed within 5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Prices for shipping are high due to the weight of the shipment, this includes the weight of the castle and the blower. Mini Castles are made of heavy duty, commercial grade PVC, this means they are a lot heavier than your standard nylon bounce house.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Minicastles.co ships from Sacramento, CA to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Minicastles.co is not liable for any products damaged or lost during shipping. If you don’t receive your order or if receive it damaged, please contact the UPS to file a claim. Please save all packaging materials and damaged goods before filing a claim.
UPS Mail includes $100.00 insurance for damaged goods.
International Shipping Policy
We do offer international shipping. Shipping charges and approximate delivery time frames for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mini Castles Co is not responsible for these charges if they are applied and are your responsibility as the customer.
All sales are final.
To be eligible for a store credit return, your item must be unused (unopened) and in the same condition that you received it. It must also be in the original packaging. We will not accept returns if the safety seal is broken.
Return process must be initiated within 10 days of confirmed tracking receipt. Please email us at email@example.com to initiate your return process. Include your order number, reason for store credit return and receipt or proof of purchase.
All returns are subject to a 25% restocking fee, and you as the customer are responsible for the return parcel. Return shipments must be postmarked within 7 days of return authorization.
Only authorized returns will be accepted and credited.
Sale items (if applicable)
Only regular priced items may be refunded for store credit, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
Exchanges are only valid for incorrect or defective items. Please inspect your items upon receipt and contact us immediately at firstname.lastname@example.org with any concerns.
You will be responsible for paying for your own shipping costs for returning your item for store credit. Shipping costs are non-refundable. If you receive store credit, the cost of return shipping will be deducted from your store credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.